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Have an understanding of how to handle, satisfy, refund and cancel orders, print shipping labels and view and use crucial store analytics to improve your retail store.

:00 Intro
:28 Control and satisfy orders
1:46 Print shipping and delivery labels
3:54 Refund and terminate orders
4:33 See and use key keep analytics

This is the eleventh lesson in a series of 13 in-depth lessons led by Wix eCommerce authorities.

Master much more about Wix eCommerce School:

About Wix eCommerce:

The Wix eCommerce system presents firms with all the specialist instruments and products and services
they will need to provide on the net and in-retail store. Make your eCommerce business enterprise and offer on a number of income channels, including web and cellular storefronts, social media channels, on the internet marketplaces and bodily retail spots. Handle and track almost everything with an highly developed, built-in dashboard: from inventory, orders and success to payment and brand advertising and marketing. Be a part of more than 500,000 retailers worldwide—run and scale your eCommerce company on Wix.

10 Comments

  • Jacky Sia says:

    Thanks for your video. I'm using Wix now and it's awesome! May I ask any specific label printer you recommend for printing the shipping label? I'm still not quite sure how to deal with sales tax. I hope Wix can explain more in detail inside the Wix website or just for our premium member to learn. Thanks!

  • Slightly confused about shipping labels as you appear to suggest we pay to create the label but how are you connected to the shipping provider and how is this set up? For example, we want to use Royal Mail and we know what service and cost that involves. If I am paying via wix , then where and how do you connect wix to the Royal Mail services? By that I mean without setting something up, which I haven’t come across yet, how does money paid to wix get paid to Royal Mail?

  • Why Can't I Create A Manual Order? If There Is An External App Please Let Me Know Or Add This Feature. It Is Really Necessary. Thanks!

  • Bujrra7 UAE says:

    how i can clear all orders and Finances , mean i want make rest for every thing

  • Jenny E says:

    But my print shipping label is not there why

  • This create label option isn’t available in the app. & How do I send orders from the app to thermal printer?

  • Jenny Bell says:

    Hello – can you create a 'pick list' for all non-complete orders in your store. I work on a small farm and we need to know what to harvest.

  • max qian says:

    once the customer confirms the order, is there a way for you to get all the information about the product? For example, once they buy the product, will there be a way to find the colour and type they selected?

  • Anonx82 says:

    Can I pull a list of buyers regarding a specific item? For example, I need to provide a list of names, addresses, and other shipping information for all the buyers who bought the same item. Is this possible?

  • Usha Sahu says:

    do you have to get the money version of wix to ship?

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